Shipping & Returns
Everything we make is printed to order. Here is how delivery works and what happens if something arrives damaged.
Processing time
Each item is 3D-printed after you order, so please allow 2–4 business days for printing and packing. Custom plates may take slightly longer; we will email you if so.
Shipping & delivery
- We ship across India through third-party courier partners.
- Shipping is a flat ₹149 per order, and free on orders of ₹3,999 or more.
- Estimated delivery is 5–7 business days after dispatch, depending on your pincode. Remote locations may take longer.
- You will receive tracking details by email or SMS once your order ships.
- Please make sure your address and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect details.
Returns & replacements
We offer replacement only if the product arrives damaged. Because items are made to order, we do not accept returns or offer refunds or exchanges for change of mind, wrong colour or size choice, or minor variations in finish.
What counts as damaged
- The item is broken, cracked or deformed when it arrives.
- The parcel was visibly crushed or tampered with and the product is affected.
Slight layer lines, small colour differences between screen and product, and minor surface texture are normal for 3D printing and are not defects.
How to claim a replacement
- Record an unboxing video showing the sealed parcel being opened. Claims without one may not be accepted.
- Email hello@nisquad.store within 48 hours of delivery with your order number, clear photos of the damage and the packaging, and the unboxing video.
- We will review your claim within 2 business days and tell you the outcome by email.
- If approved, we will print and ship a replacement at no extra cost. You may be asked to keep the damaged item until the replacement is sent.
Not covered
- Damage from misuse, drops, heat or normal wear after delivery.
- Claims raised after 48 hours of delivery or without photo/video evidence.
- Orders cancelled or refused at delivery without a valid damage claim.
If we cannot replace an item
If a replacement is not possible (for example, the item is discontinued), we will refund the amount paid for that item to your original payment method within 5–7 business days.
Cancellations
You can cancel before printing starts by emailing us immediately after ordering. Once printing has begun, the order cannot be cancelled.
Contact
Questions? Write to hello@nisquad.store.